Medapp is an online patient engagement portal. It is a one-stop solution for patients taking active mediation. The app offers medicine tracking, on-call doctor support and host of other support and assistance through the patient's road to recovery.

Platform: iOS and Android app Timeline: September - December 2020

My role in this project

1. User research and experience design from ideation to deployment phase.
2. Current application design review (heuristic and technical)
3. Design of new notification system in the existing app

Out of 7000 patients who signed up in 2020, only 12% patients came back to make a second time purchase of their prescription medicine.

Problems

• The current application system did not have a way for the users (patients) to access their list of active mediation.
• Patients were not able to order their next refill. They had to follow the entire process of browsing medicines, adding it to their shopping cart and requesting a check out every time.
• The application did not have a way to inform the patients about an upcoming refill.
• Patients were placing their first order, and never coming back to the app because there was no effort from the app side to urge them to engage.

Goals

• Create a way for users to be notified on time
• Integrate push notification or in-app notifications for timely updates